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Frequently Asked Questions

Photo Product Questions

Tell me about your Photo Printing Process.  How durable are the images?
What can I put on your Photo Products?
I can't find exactly what I'm looking for.  Can you help me find a product that isn't listed?

 

Vinyl Decal Questions

What is the difference between the vinyl types?
How do I apply and care for vinyl decals?
I can't find exactly what I'm looking for.  Can you make me a decal using my own design or one that isn't listed?
Are there any other colors/finishes available?

 

General Questions

How much does shipping cost and how long will it take to get my items?
What is your return policy?

 



Q:  Tell me about your Photo Printing Process.  How durable are the images?
A:  When making our photo products, we use a combination of art and science.  Your image is not painted, screen printed, or glued on to the piece.  Through our chemical process, your image becomes a permanent part of the substrate. The result is a premium full-color, photographic-quality image that will not crack, peel or wash away from the substrate. Your photos are as durable as the material on which they are imprinted.  Many items are dishwasher safe and UV resistant.  Our products will become pieces of your family history that will last a lifetime.  Let us help you create personalized full color products you can use every day!

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Q:  What can I put on your Photo Products?
A:  You are limited only by your imagination!  Old photos, new photos, scrapbook pages, artwork, monograms, handwritten letters, etc.  Have your own company or blog?  Put your logo or web address on some items and use them to promote your company!  Although photos taken with a digital camera work best, some scanned images may work well on items with a small imprint area.  Contact us and we can determine if your image will work.

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Q:  I can't find exactly what I'm looking for.  Can you help me find a product that isn't listed?
A:  Of course!  Send us an email letting us know what you need and we will do our best to find it or offer suggestions for similar items.

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Q:  What is the difference between the vinyl types?

A:  Removable or Wall Sticker Vinyl has an adhesive that will not damage painted drywall when it is removed within 3-5 years of its installation.  This type of vinyl is best suited for indoor applications where the vinyl will be removed and/or replaced within a 3-5 year time frame.  Removable/Wall Sticker Vinyl has a matte finish.  Outdoor Vinyl has a strong adhesive and is more weather resistant than removable vinyl.  This vinyl is perfect for vehicle windows and indoor projects that require a more permanent vinyl (wood blocks, vases, picture frames, etc). Outdoor vinyl has a outdoor lifespan of up to 5 years and an indoor (protected) lifespan of much, much more.  Outdoor Vinyl has a glossy finish.

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Q:  How do I apply and care for vinyl decals?
A:  Click here to access a document that describes in detail how to apply, care for and remove our vinyl decals.

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Q:  I can't find exactly what I'm looking for.  Can you make me a decal using my own design or one that isn't listed?
A:  Of course!  Send us an email letting us know what you need and we will do our best to find it or offer suggestions for similar items.  If you want a vinyl decal made from something you designed, we would love to help!  Send us an email with either the text or image and we will work with you to make it happen!

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Q:  Are there any other colors/finishes available?
A:  There are literally dozens of color choices for most vinyl types and also frosted glass, metallic, holographic, and chalkboard finishes.  If you have a specific color or finish in mind, send us and email and we will try to get it.  Keep in mind that some colors/finishes will cost more than the colors/finishes that we currently offer on the site.

 

Q:  How much does shipping cost and how long will it take to get my items?
A:  Shipping is $8 flat rate per order.  One Hop Workshop will choose between the major shipping companies when shipping your items.  Our choice is dependent on the size of your items and the value offered by each carrier.  Typically your package will arrive at your doorstep 3-5 days after leaving our facility.  Each and every item we produce is given personal attention and is handcrafted with care; that attention and care takes time...  Most orders ship within 7 business days of payment approval.  Prompt response to the artwork approval and copyright release email we send will expedite your order processing. 

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Q:  What is your return policy?
A:  Due to the custom nature of our products, we can't offer returns, refunds, or exchanges.  There are a couple things you can do to ensure your complete happiness with the product you choose:  1) Choose an image with the highest resolution possible (this is especially important for larger items). The photo on the product will only be as good as the image you provide. 2) Thoroughly examine the artwork approval email we will send to make sure you are happy with the cropping and alignment of the image.

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